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Company Description
We are seeking a knowledgeable application support engineer to monitor and maintain the efficiency of our software applications. In this role, your duties will include identifying and resolving technical issues, collaborating with colleagues, and performing successful code migration. You will also be required to provide IT support to our customers and colleagues in other departments.
To ensure success as an application support engineer, you should possess extensive experience in providing application support in a fast-paced environment. Top-Notch application support engineers distinguish themselves by being proactive in providing application support.
Job Description
Roles and responsibilities
- Providing technical support to teams within the organization, and to external clients when required.
- Assisting with systems integrations.
- Managing and handling the open tickets through ticketing system.
- Maintaining and updating technical documents and procedures.
- Identifying and resolving technical issues.
- Managing coordination at a local and international level where required.
- Preparing maintenance plans and upgrading schedules for the organization’s systems.
- Developing reports for teams across the business.
- Providing software application support.
- Performing analyses on software application functionality and suggesting improvements.
- Ensuring effective front-end and back-end functionality of applications.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
- Keeping a record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Providing front-end support to clients and colleagues in other departments.
- Execution of DB scripts/extracts as needed.
- Work with multiple teams for successful resolution of issues and incidents.
- Providing on-call support.
- Open to flexible working conditions including after-hours scheduled application maintenance and support.
Qualifications
Qualifications:
- Bachelor’s degree in computer science or computer engineering or similar.
- 2-4 years of experience supporting enterprise-level business applications.
- Extensive experience in an application support role.
- Broad working knowledge of Oracle, SQL, MYSQL and RDBMS – including PL/SQL stored procedures, complex joins, database queries, functions, triggers, packages, and complex analytical and financial reports.
- Broad knowledge of Linux and Windows technologies. Good shell scripting experience is a must.
- Familiarity with monitoring tools such as Elastic Search.
- Demonstrated experience of working on transactional, available, and scalable business critical systems.
- Good understanding of software architecture, understanding component and application breakdown and interaction.
- Commercial awareness, knowledge of or experience in working in the financial services industry is a plus.
- Excellent understanding of software systems and technology.
- Good understanding of software support team functions and a solid understanding of the end-to-end application development process.
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