Responsibilities:
- Answer phone calls and respond to emails from clients
- Create potential clients in Client Intelligence and build database based on information provided
- Draft quotes; follow-up feedback on proposals generated
- Confirming bookings via email
- Review and check all order requests before processing (Order Management)
- Services existing and new customers for their sent order/s or concerns
- Ensures all order requests are processed accurately
- Establish, develop, and maintain positive business and customer relationships
- Following-up on required documents with the clients
- Coordinate sales effort with team members and other departments
- Any other tasks that may be assigned by the client/Team Leader
Requirements:
- At least 1-year of experience in Customer Service or Sales Support in Freight Forwarding, Logistics, or Shipping industry is a requirement
- Must have high level of attention to detail and accuracy
- Excellent English skills in both written and oral
- Ability to cope with repetitive or continuous support queries
- Solid computer skills with the ability to learn new systems quickly
- With positive attitude towards difficult situation
- Can start ASAP and amenable to morning and weekend schedules
- Applicants must be willing to work in Ortigas/Cubao
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Job Type: Full-time
Salary: Php22,000.00 - Php28,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
