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What to Expect
What You’ll Do
What You’ll Bring
Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers take ownership of their new vehicles.
- Oversee and coordinate administrative responsibilities at the delivery center
- Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process
- Prepare, print and process delivery documents in an accurate and timely fashion
- Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.
- Record information and ensure data quality in our CRM and other systems
- Work with other departments such as service and logistics to coordinate vehicle shipment and prep
- Develop and implement best practices to provide a superior ownership experience and reflect Tesla brand values
- Other responsibilities: Perform other related duties as assigned, based on the business need
- At least 5 years relevant experience in administrative and customer-facing role
- Comfortable working in a fast-paced environment
- Proven ability to work well with others in a team
- Self-starter who is goal-oriented and highly motivated
- Strong communication skills and attention to detail
- Willingness to work on a flexible schedule, according to activity volume
- Ability to work across multiple systems
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Experience in Microsoft Excel and PowerBI
- Bachelor's degree or equivalent combination of education and experience
- Valid driver’s license, 2-year minimum driving record required with a clean driving history
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