Job Overview
Overall job purpose
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- Manages and drives performance of a team of Import and Export Specialists (Agents and Supervisors)
- Ensures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
- Acts as subject matter expert for AFR Operations questions
- Interacts with Customer Service, Operations, Product, and Global Service Centers, if required
- Responsible for AFR overall P&L
Key Responsibilities
- Responsible for Air Freight product profitability including continuous improvement processes to increase efficiencies, reduces waste, and improve performance to our customers
- Manages and controls all ground cost margins and prepares monthly activity / revenue reports. Prepares and provides customers and overseas offices with rate quotations
- Leads all related vendors to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions
- Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators (KPIs)
- Assists in annual budget preparation for area of responsibility
- Supervises staff, responsible for hiring, coaching, training, and developing staff. Maintains employee records and completes yearly employee performance reviews
- Ensures handling of required documents according to regulations and internal procedures
- Follows-up shipment status in the department, identifies incidents and ensures resolution of incidents
- Supports Customer Service in the incident and exception management resolution
- Creates, builds and maintains excellent relationships with key suppliers both internal and external
- Continuously monitors supplier performance and develops improvement plan when required
- Identifies training needs and opportunities to develop a highly skilled functional department
- Creates, builds and maintains relationships with other internal functions (e.g. Capacity)
- Acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
- Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
- Interacts with Customer Service, Operations, Product, and Global Service Centers, if required
- Acts as subject matter expert for Pharma/Perishable (Thermonet) product
- Drives Continuous Improvement in Process Flows for Air Product as well as with the Warehouse and Dispatch work streams.
- Able to work with and motivate a Unionized Workforce be properly adhering to Collective Bargaining Agreement
- Other duties as required
Skills / Qualifications
- Extensive knowledge of AFR Operations and Customer Service
- High Level Leadership Skills (communication, motivation and interpersonal skills)
- Demonstrates strong communication capabilities
- Easily capable of making well informed decisions
- BS/BA degree preferred
- 8+ years Freight Forwarding experience
- 5+ years of supervisory or management experience.
- Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
More Information
- Payment frequency Annual
- Salary currency USD
- Job town/city Romulus
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